for the majority of entrepreneurs, it is important to retain customers, only in this way can help their success. Now a Manicure franchise, greater market competition. For entrepreneurs, a Manicure franchise, you want to retain the hearts of customers, then you have to grasp some skills. Then, the investment Manicure stores how to retain customers? In this regard, Xiao Bian made a relevant analysis, we now look at it faster!
1, premium service is Manicure stores retain customers killer
beyond their expectations of products and services to customers, retain customers is the killer. Women have a nature, that is love make small cheap, whether rich or petty drove BMW riding the electric car, see cheap eyes will shine, the brain will be short. Another is the value of the service, the service can make them feel good, who would like to let people wait, let people serve, even if the consumption of their heartache, but also to comfort themselves, such a good service value. There is a value of the service, will let customers feel very face, there is a woman who loves to share, she will give you the good to share with his family, his brothers and sisters, they increase your visibility and brand reputation, to retain customers at the same time also brought new customers.
2, professional skills and professional attitude
Manicure division is the basic professional knowledge, professional skill and professional, make analysis and interpretation of various doubts can give customers. Theory of traditional Chinese medicine, Chinese medicine knowledge, these are basic and necessary, but also have a professional attitude, behavior norms, at the door to greet customers coming from the heart smile, lead, service details. Can reflect the professional attitude, so that customers will feel that you are very professional, you will be convinced, will be willing to spend in your.
3, effective communication is another important weapon to retain customers
Manicure stores is a person to operate and communicate information industry, human communication is very important. Manicure teachers to learn to make friends and customers, must let customers feel that you are serious, and not a foxy smile occupation habits. Manicure teachers should learn to listen, listen to customer talk less and listen more, to control their own thoughts and mouth. From the point of view of the problem, stand in the customer’s position to consider the issue. How to open Manicure stores? Irregular to the customer to send text messages, frequency is about every Monday or two times. Always let the customer know the Manicure store still remember him.
4, mobilize the enthusiasm of customers
women are emotional, women are gregarious, one of the three women play, arouse women’s enthusiasm as long as recommended